Troubleshooting Bluetooth & Connection IssuesUpdated 2 months ago

Earbuds not showing in Bluetooth list

• Make sure LEDs are flashing white/blue

• Toggle Bluetooth off/on on your phone

• Stay within 10 m of your device

• Charge earbuds and case, then retry

Only one earbud working

• Put both earbuds in the case for 10 sec, then remove together

• Still not syncing? Press both earbuds 5 times to reset

App doesn’t detect earbuds

• Pair earbuds in your phone’s Bluetooth settings first

• Ensure internet (Wi-Fi or mobile data) is active

• If you reset pairings, re-bind in the app

Translation not working

• Tap the green mic to activate

• Confirm correct source/target languages

• Pause any music apps running in the background