This article will help you set up your SonaVue HWA smart glasses for the first time, including unboxing, charging, pairing, and basic connection steps. Each SonaVue HWA package includes:. 1 × Pair of SonaVue HWA smart glasses. 1 × USB-C magnetic Y-sh

This article will help you set up your SonaVue HWA smart glasses for the first time, including unboxing, charging, pairing, and basic connection steps.<hr data-start="427" data-end="430"><h2 data-start="432" data-end="452" id="whats-in-the-box">What&#x2019;s in the Box</h2>Each SonaVue HWA package includes:<ul data-start="491" data-end="673"><li data-start="491" data-end="532">1 &#xD7; Pair of SonaVue HWA smart glasses</li><li data-start="533" data-end="579">1 &#xD7; USB-C magnetic Y-shaped charging cable</li><li data-start="580" data-end="613">1 &#xD7; Fold-flat protective case</li><li data-start="614" data-end="636">1 &#xD7; Cleaning cloth</li><li data-start="637" data-end="673">1 &#xD7; User guide and warranty card</li></ul>If any items are missing or damaged, contact Harmonix Support before first use.<hr data-start="758" data-end="761"><h2 data-start="763" data-end="786" id="charging-the-glasses">Charging the Glasses</h2><ol data-start="788" data-end="1256"><li data-start="788" data-end="863">Connect the Y-shaped USB-C cable to a USB power adapter (5 V 1 A).</li><li data-start="864" data-end="1030">Align the magnetic connectors on both ends of the cable to the charging points on the glasses&#x2019; frame. The cable should lay backward naturally when connected.</li><li data-start="1031" data-end="1092">The LED indicators will turn red while charging.</li><li data-start="1093" data-end="1147">When fully charged, the lights will turn off.</li><li data-start="1148" data-end="1256">Charging takes around 1.5 hours, providing up to 11 hours of streaming or 9 hours of calls.</li></ol>Low battery: When the battery is low, the glasses will announce &#x201C;Battery Low.&#x201D; After three warnings, they will power off automatically.<hr data-start="1405" data-end="1408"><h2 data-start="1410" data-end="1432" id="powering-on-and-off">Powering On and Off</h2><ul data-start="1434" data-end="1797"><li data-start="1434" data-end="1528">To power on: Press both buttons underneath each temple for 3 seconds at the same time.</li><li data-start="1529" data-end="1590">To power off: Press both buttons again for 3 seconds.</li><li data-start="1591" data-end="1683">The glasses will automatically power on after disconnecting from the charging cable.</li><li data-start="1684" data-end="1797">They will automatically power off if Bluetooth is disconnected for more than 3 minutes or while charging.</li></ul><hr data-start="1799" data-end="1802"><h2 data-start="1804" data-end="1835" id="first-time-bluetooth-pairing">First-Time Bluetooth Pairing</h2><ol data-start="1837" data-end="2081"><li data-start="1837" data-end="1871">Turn on your SonaVue glasses.</li><li data-start="1872" data-end="1969">On your phone or computer, open Settings &#x2192; Bluetooth and make sure Bluetooth is enabled.</li><li data-start="1970" data-end="2031">In the list of available devices, select SonaVueHWA.</li><li data-start="2032" data-end="2081">When connected, you will hear &#x201C;Connected.&#x201D;</li></ol>Tip: If you&#x2019;re pairing with another device, disconnect (not forget) the glasses from the current one, or turn off Bluetooth on the currently paired device.<hr data-start="2248" data-end="2251"><h2 data-start="2253" data-end="2293" id="setting-up-the-ai-cool-app-optional">Setting Up the AI Cool App (Optional)</h2>Your SonaVue glasses include a VIP subscription to the AI Cool / AIP Translation App, available for iOS (version 13 or later) and Android (version 14 or later).To set up and use the app, see the dedicated Help Center article: <a data-start="2533" data-end="2633" rel="noopener" target="_new" href="https://harmonix.gorgias.help/en-US/setting-up-the-ai-cool-app-3024547">Setting up the AI Cool App</a>That article covers:<ul data-start="2662" data-end="2830"><li data-start="2662" data-end="2710">How to download and register the AI Cool app</li><li data-start="2711" data-end="2747">Activating your VIP subscription</li><li data-start="2748" data-end="2786">Connecting to your SonaVue glasses</li><li data-start="2787" data-end="2830">Using Simultaneous Translation features</li></ul><hr data-start="2832" data-end="2835"><h2 data-start="2837" data-end="2860" id="care-and-maintenance">Care and Maintenance</h2><ul data-start="2862" data-end="3173"><li data-start="2862" data-end="2928">Store in a cool, dry place (operating temperature 0&#x2013;45&#xB0;C).</li><li data-start="2929" data-end="2993">Avoid exposure to water, heat sources, or chemical cleaners.</li><li data-start="2994" data-end="3036">Clean with a soft, dry cloth only.</li><li data-start="3037" data-end="3094">If stored for long periods, recharge before next use.</li><li data-start="3095" data-end="3173">Do not use or charge if the glasses produce heat, smoke, or unusual odors.</li></ul><hr data-start="3175" data-end="3178"><h2 data-start="3180" data-end="3201" id="safety-information">Safety Information</h2><ul data-start="3203" data-end="3537"><li data-start="3203" data-end="3279">Do not use the product while driving or cycling where prohibited by law.</li><li data-start="3280" data-end="3349">Keep away from children and pets &#x2014; small parts may cause choking.</li><li data-start="3350" data-end="3403">Use only Harmonix-approved adapters for charging.</li><li data-start="3404" data-end="3463">Avoid wearing the glasses on irritated or injured skin.</li><li data-start="3464" data-end="3537">This product complies with FCC and EU Directive 2014/53/EU standards.</li></ul>

Getting Started & Setup

If your SonaVue glasses are not connecting or showing up in Bluetooth settings, follow these steps to restore a stable connection. The SonaVue HWA Series uses Bluetooth 5.4 with a transmission distance of up to 12 meters.For best results:. Keep the g

If your SonaVue glasses are not connecting or showing up in Bluetooth settings, follow these steps to restore a stable connection.<hr data-start="516" data-end="519"><h2 data-start="521" data-end="552" id="check-bluetooth-requirements">Check Bluetooth Requirements</h2>The SonaVue HWA Series uses Bluetooth 5.4 with a&#xA0;transmission distance of up to 12 meters. For best results:<ul data-start="673" data-end="887"><li data-start="673" data-end="743">Keep the glasses and your device within 1&#x2013;2 meters during pairing.</li><li data-start="744" data-end="807">Make sure your device&#x2019;s Bluetooth is turned on and visible.</li><li data-start="808" data-end="887">Disconnect any other paired audio devices that may interfere with connection.</li></ul><hr data-start="889" data-end="892"><h2 data-start="894" data-end="941" id="confirm-the-glasses-are-on-and-ready-to-pair">Confirm the Glasses Are On and Ready to Pair</h2><ol data-start="943" data-end="1213"><li data-start="943" data-end="1047">Power on the glasses by pressing both buttons under each temple for 3 seconds at the same time.</li><li data-start="1048" data-end="1152">The glasses automatically power on after charging if recently disconnected from the charging cable.</li><li data-start="1153" data-end="1213">When powered on, the LED indicators will light briefly.</li></ol>If the glasses don&#x2019;t respond:<ul data-start="1245" data-end="1391"><li data-start="1245" data-end="1338">Charge fully using the included Y-shaped USB-C cable until LEDs turn off (fully charged).</li><li data-start="1339" data-end="1391">Try again after at least 15 minutes of charging.</li></ul><hr data-start="1393" data-end="1396"><h2 data-start="1398" data-end="1425" id="first-time-pairing-steps">First-Time Pairing Steps</h2><ol data-start="1427" data-end="1724"><li data-start="1427" data-end="1499">Turn on your glasses and open your device&#x2019;s Bluetooth settings.</li><li data-start="1500" data-end="1536">Make sure Bluetooth is enabled.</li><li data-start="1537" data-end="1600">From the list of available devices, select SonaVueHWA.</li><li data-start="1601" data-end="1671">When pairing succeeds, the glasses will announce &#x201C;Connected.&#x201D;</li><li data-start="1672" data-end="1724">Test playback or calls to confirm audio output.</li></ol><blockquote data-start="1726" data-end="1976">If you&#x2019;re pairing to a new phone or computer, first disconnect (not &#x201C;Forget&#x201D;) the device currently connected to avoid conflicts. The glasses automatically power off if Bluetooth is lost for more than 3 minutes, so keep them active during setup.</blockquote><hr data-start="1978" data-end="1981"><h2 data-start="1983" data-end="2016" id="if-sonavuehwa-doesnt-appear">If &#x201C;SonaVueHWA&#x201D; Doesn&#x2019;t Appear</h2><ul data-start="2018" data-end="2329"><li data-start="2018" data-end="2060">Move closer to your phone or computer.</li><li data-start="2061" data-end="2119">Turn Bluetooth off &#x2192; wait 5 seconds &#x2192; turn it back on.</li><li data-start="2120" data-end="2175">Restart both your glasses and the connected device.</li><li data-start="2176" data-end="2245">Ensure the glasses are not currently connected to another device.</li><li data-start="2246" data-end="2329">For computers, check that Bluetooth is supported and enabled for audio devices.</li></ul>If the device still does not appear, try pairing with a different phone or laptop to verify that Bluetooth on the glasses is working properly.<hr data-start="2475" data-end="2478"><h2 data-start="2480" data-end="2515" id="reconnecting-after-initial-setup">Reconnecting After Initial Setup</h2>Once paired successfully, the glasses should reconnect automatically to the last device used when powered on and within range.If they do not reconnect automatically:<ol data-start="2687" data-end="2858"><li data-start="2687" data-end="2730">Open your device&#x2019;s Bluetooth settings.</li><li data-start="2731" data-end="2778">Select SonaVueHWA and tap Connect.</li><li data-start="2779" data-end="2858">If it fails, select Forget this device, then re-pair as described above.</li></ol><hr data-start="2860" data-end="2863"><h2 data-start="2865" data-end="2906" id="connection-drops-or-intermittent-audio">Connection Drops or Intermittent Audio</h2>If your Bluetooth connection drops or the audio cuts out:<ul data-start="2966" data-end="3298"><li data-start="2966" data-end="3055">Stay within 12 meters of your device and avoid obstacles like walls or metal objects.</li><li data-start="3056" data-end="3164">Move away from crowded wireless environments (Wi-Fi routers, microwaves, or multiple Bluetooth devices).</li><li data-start="3165" data-end="3261">Make sure your glasses&#x2019; battery is not critically low &#x2014; a low battery may cause instability.</li><li data-start="3262" data-end="3298">Reboot both devices and reconnect.</li></ul><hr data-start="3300" data-end="3303"><h2 data-start="3305" data-end="3342" id="resetting-the-bluetooth-connection">Resetting the Bluetooth Connection</h2>If all else fails, reset the Bluetooth connection manually:<ol data-start="3404" data-end="3680"><li data-start="3404" data-end="3486">On your phone, Forget or Remove &#x201C;SonaVueHWA&#x201D; from the Bluetooth list.</li><li data-start="3487" data-end="3533">Power off and then power on your glasses.</li><li data-start="3534" data-end="3633">Put the glasses in pairing mode again by holding both buttons under each temple for 3 seconds.</li><li data-start="3634" data-end="3680">Re-pair following the standard steps above.</li></ol><hr data-start="3682" data-end="3685"><h2 data-start="3687" data-end="3706" id="related-articles">Related Articles</h2><ul data-start="3708" data-end="3864"><li data-start="3708" data-end="3761"><a data-start="3710" data-end="3759" rel="noopener noreferrer" href="https://harmonix.gorgias.help/en-US/getting-started-and-setup-3056036" target="_blank">Getting Started &amp; Setup &#x2014; SonaVue HWA Series</a></li><li data-start="3762" data-end="3864"><a data-start="3764" data-end="3864" rel="noopener noreferrer" target="_blank" href="https://harmonix.gorgias.help/en-US/setting-up-the-ai-cool-app-3024547">Setting up the AI Cool App</a></li></ul>

Troubleshooting Bluetooth & Pairing Issues

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Discover how to set up, use, and get the most out of your SonaVue smart glasses. From pairing and touch gestures to the Harmonix app, firmware updates, fit & care, and troubleshooting.

SonaVue Series

Getting Started & Setup

Troubleshooting Bluetooth & Pairing Issues